Terms & Conditions

General Terms and Conditions
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.ucnatural.com website (the "Service") operated by Dutch Distribution B.V. ("us", "we", or "our") with registered trademark “UC Natural”
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.



  1. Entrepreneurs identity
  2. Purchases
  3. Pricing and Payment Methods
  4. Delivery and Shipping Conditions
  5. Returns & Refund
  6. Availability, Errors and Inaccuracies
  7. Contests, Sweepstakes and Promotions
  8. Accounts
  9. Intellectual Property
  10. Links To Other Web Sites
  11. Limitation Of Liability
  12. Disclaimer
  13. Governing Law
  14. Changes



1.   Entrepreneurs identity


Dutch Distribution B.V.

De Cuserstraat 93

1081CN , Amsterdam

The Netherlands

Email address: [email protected]

Chamber of Commerce number: 64624099

VAT identification number: NL855748412B01


2.   Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

By ordering products you warrant that:

  • You are at least 18 years of age or have the permission of your parent or guardian to make a purchase.
  • You are ordering products for private use (and not for a business or reselling purpose).
  • You have provided honest and accurate information about yourself, and the payment/delivery information or account you are using is your own.

3.   Pricing and Payment Methods


All prices include the applicable statutory value-added tax and are subject to an additional flat-rate delivery charge.

Payment must be made in full at time of order by credit card, debit card, or other accepted payment method. We do not accept payment by cash. We use a third party service provider to conduct payment processing and to carry out security checks on our behalf.


More information about each of the payment methods and their availability in different countries is available under “Payment methods”.

4.   Delivery and Shipping Conditions


Once order will be processed by our warehouse, products will be shipped to the delivery address specified by you. We are unable to accept changes to the delivery address once order is paid and fully processed.

You will be informed about delivery times via provided email address. We will endeavor to notify you as soon as possible if delivery to an address is not possible.

You will be responsible for paying any customs duties or local taxes.


Our typical delivery times for delivery (subject to Order Acceptance) are:

  • European Union Standard Delivery – (3-5 days) working days from shipping date of order

For full information about delivery costs and transit time please visit – “Shipping Costs and Delivery Times

  • Delivery times are approximate.
  • We reserve the right to divide your order between different packages and to deliver in installments.
  • We reserve the right to adjust shipping charges at any time.
  • If your order does not arrive within our typical delivery times, please allow a further seven (7) days (for standard delivery) before contacting us to report a late delivery.

5.   Return & Refund

You have a period of 30 days starting on the day after you took delivery of your products in which to cancel your order and return any unwanted items provided that the products you return are in the same condition in which they were delivered to you (i.e. have not been used and/or opened protection seal and/or taken out of sealed packaging). This period includes the seven (7) day ‘cooling off period’ available to you under the Distance Selling Regulations

For any return claim, please visit our Return page

We will give a full refund of the price you paid for items that are returned within 14 days. This refund will include our delivery charge unless the returned items were delivered to you with other products that you have not returned. We cannot refund the costs of any associated pre-delivery service such as gift-wrapping. If we delivered the returned items to you in error, we will cover the reasonable return postage costs or may provide you with a pre-paid return label for this purpose. We reserve the right to deduct our reasonable direct costs of recovering products that you fail to send back, from any refund that we may give. We may be entitled to claim compensation from you if you fail to take care of the products before returning them to us.



6.   Availability, Errors and Inaccuracies


We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

7.   Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

If you have a promotional code, you must enter it before you check-out. We cannot apply promotional codes to orders that have already been placed. Promotional codes may be subject to their own terms and conditions that will apply in addition to these Conditions. Failure to comply with promotional code terms and conditions may invalidate your participation in the promotion and mean that you have to pay the full price for the products you purchased under the promotion.

8.   Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

9.   Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Dutch Distribution B.V. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Netherlands and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Dutch Distribution B.V..

Your purchase of products does not give you any rights in the trade marks, copyright, patents, design rights or other intellectual property rights in the products or their packaging or user leaflets.

These intellectual property rights belong to us at all times, and you may not use them for any purpose.


10.Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Dutch Distribution B.V..

Dutch Distribution B.V. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Dutch Distribution B.V. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

11.Limitation Of Liability

In no event shall Dutch Distribution B.V., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Dutch Distribution B.V. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

13.Governing Law

These Terms shall be governed and construed in accordance with the laws of Netherlands, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Contact Us

If you have any questions about these Terms, please contact us.